At King Arms customers always come first.
Our warranty policy is based on what is reasonable in the Airsoft industry.
This is why our products go through careful tests before dispatch making sure we deliver the best quality to our customers.
Should you have any product issues with the products shipped, they can be returned/refunded within 7 days, below our detailed policy.
You are entitled to a replacement or refund for a major failure (products that are not fixable) and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have replacement parts for free if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Once you’ve purchased a product from us and found any issue, please contact us within 24 hours after receipt.
Unreasonable refund is not acceptable unless the item(s) is faulty due to a manufacturing defect and is a major failure (products that are not fixable).
We will provide photos of the replacement item(s) to you for confirmation, once confirmed for shipping, they will not be eligible for return or refund again.
Any items returned to us claiming to be faulty but found to be in fully functional working order will incur a fee to cover return postage.
The returned item(s) must be in new and unused condition. It also must contain all original products & accessories with the original packaging, box to qualify for a return and proof of purchase (receipt). The customer has to afford all return shipping fee and any tax.
The original shipping/handling fees are non-refundable.
Refunds will be given after the goods are returned and verified received by King Arms.
This return & refund policy does not cover any item(s) that are abused, altered, misused, or damaged by accident or purposely. You the buyer must understand that these products are moderately durable objects, but they are not indestructible. If these products/items are mishandled or roughly handled the product will be damaged, and the return & refund policy does not cover such conditions.
You the buyer must understand that it is fully your responsibility to check your local laws and tax regulation before purchasing this product(s)/item(s).
Below situations would be deemed unreasonable and not eligible for refund/return with possible solutions:
1. Human Factors
Any products found to be physically damaged by user neglect, either internally or externally, upgraded or modified, open or attempted to be opened will void the warranty.
No refund or exchange of the products.
2. Purchased through an online store
Customer should confirm the replacement parts photos, yet shipping is delayed due to lack of confirmation.
No refund or exchange of the products.
3. Shipping destination is restricted area/high risk/ travel warning/ dangerous:
Customer is 100% responsible for verifying airsoft laws/regulations, such as for power, appearance, packaging, document...etc., and inform KA necessarily. Customer is also responsible for shipping risks such as custom clearance fail, package loss, package theft, damage...etc. KA has the final decision on if a shipping destination is dangerous or not.
If the package could not be delivered successfully due to above listed reasons, it would not be eligible for refund. However, if customer chooses to re-order again for the same package, KA is willing to offer special prices as a way to compensate for the loss. But customer should also provide a safer shipping address and verifying airsoft laws/regulations for smooth delivery.
4. Faults not caused by KA
4-1. Incomplete or incorrect shipping information, including: missing or incorrect phone number, missing or incorrect email address, package returned back to KA due to delivery fail or refusal…etc.
4-2. Custom clearance fail.
When KA receives returned package, KA will send notification via email. Customer can request for another delivery but not refund. Customer is also accountable for all the shipping costs incurred.
4-3. Package stolen, damaged, or other human factors.
Before each shipment, KA will send photos to customer of products in disassembled form as proof of delivery. Therefore indemnification should be requested to custom, logistic company, or whoever is responsible for the damage. Any warranty, refund, return, FOC replacement, FOC exchange from KA is not eligible in this situation.
4-4. Fail of delivery due to force majeure
Not eligible for return from KA.
Customer should actively track the shipment and contact logistic company or responsible party for further information or compensation. Depending on the situation, KA would be willing to resend the order but customer should pay for the shipping costs and order amount incurred.
King Arms retain the final decision to all return requests.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). We do however reserve the right to repair the item instead of refund if the item is in condition to be repaired.